Thank you for purchasing the Towbar that comes with a “Manufacturers Lifetime Replacement Guarantee”
Towbar Express is pleased to guarantee your towbar against all manufacturing faults for the lifetime the original purchaser owns it.
The conditions being:
- You have not exceeded the towbars rated capacity.
- It is used for on road towing only.
- You are the original owner and have proof of purchase.
- That no modifications are made to the towbar, tongue or rating label.
- The no modifications have been made to the vehicle, such as lowered suspension or low profile tyres.
- That the rating label is on the towbar.
What happens if you need to claim?
Contact Towbar Express by phone, fax, letter or email. We will issue you a claim number and arrange for you to visit us or an authorised Towbar Express agent if outside of Christchurch.
Authority will then be given for your vehicle to be inspected and subject to final approval your towbar will be replaced or repaired to settle the claim.
Please note: This Lifetime guarantee is in addition to any statutory law which may also might apply. The Lifetime Guarantee is not transferable.
Lifetime Guarantee does not apply to
Chrome tongues (as they require regular cleaning and maintenance)
Things that will void your Guarantee
Over loading of any kind and including bikes, tree stump removal, vehicle recovery and being tied down to a trailer or ferry/ship.
Car Manufacturers Special Conditions
Some car manufacturers have special conditions when installing a towbar.
For example some Holden models require an oil cooler to be fitted to the gear box for towbars of a particular load rating.
It is up to the individual purchaser to learn their requirements and conform to the manufacturers specifications.
When using a towbar for commercial purposes it is important to check the towbar and fittings on a six monthly basis. Check for worn tow balls, bolts and any bending or cracking.
Bikes should not exceed the tongue load and if more than 2 bikes are carried at any one time a support strap should be fitted forward to help stabilize the load.